Terms and Conditions
These are the Terms and Conditions as set out by Fragging Mad Ltd (Company Number 11708824) Registered in England and Wales; Registered Office 20-22 Wenlock Road, London, N1 7GU (hereby referred to as ‘The Company/we/our/us’) and apply to all orders and transactions placed by you (hereby referred to as ‘The Customer/you/your’). These Terms and Conditions are based upon the Consumer Contracts Regulations (2014) and serve to protect both The Customer and The Company and are subject to change at any time. It is deemed that these Terms and Conditions have been read, understood and accepted by the customer, or any third party on behalf of the customer. Confirmation of this acceptance is required at the order confirmation stage, prior to purchasing any goods from the website. It is recommended that these terms and conditions are downloaded or printed for future reference.
Fragging Mad Ltd is a web based company and therefore contact can be made via the website contact section on www.fraggingmad.co.uk or via email on email@example.com.
1 Order Processing
1.1 The company reserves the right to refuse the sale of any goods listed on the website or cancel any order prior to dispatch, without notice. If payment has been made and the order is subsequently cancelled by us, a full refund will be given via the original payment method.
1.2 All products/goods listed on the company website are subject to availability. In the event that the company is unable to provide the products/goods ordered, we will contact you via email or telephone to advise when the goods will be available, or offer an alternative item. If either option is not acceptable, the order will be cancelled and a full refund will be given to the original method of payment.
1.3 In the event that goods received differ to those initially ordered or are incorrect, we will endeavour to rectify the situation by the offering a replacement or refund. The company is unable to offer compensation or losses suffered by you as a result of being unable to supply any goods ordered.
1.4 Order confirmation does not constitute acceptance by the company of any order placed on the website. No contract is formed between the customer and the company until the goods have been paid for in full and the item is dispatched. Confirmation of dispatch will be sent to the email address supplied by the customer and at this point, no changes or amendments may be made by you to the order.
1.5 The customer has a right to cancel or amend any order until the point that a confirmation of dispatch email has been received. Cancellation or amendments must be made via email detailing customer details, order number an cancellation/amendment to be made.
1.6 The company accepts responsibility for all goods from the point of dispatch until the time that the goods have been received by the customer. This is provided goods are delivered and signed for at the first attempt, as pre-selected by the customer at order placement.
1.7 Responsibility of goods by the company is for the loss or damage of goods in transport only. We are unable to compensate for any additional costs incurred to the customer or third party as a result of goods which are lost or damaged in transit.
1.8 Should an item be lost or damaged in transit the company will at our discretion offer a refund or replacement within 7 working days after the goods were originally expected.
2 Payment and Refunds
2.1 Payment is accepted via PayPal using either PayPal credit or credit/debit card. No details of personal payment information is neither asked for nor retained by the company. All payments via PayPal are handled via PayPal’s secure payment system and not by the company.
2.2 The formation of a contract between the company and the customer for the supply of goods is only entered into once payment has been received and cleared in the company’s account. Confirmation of receipt of payment will be provided via email to the email address provided by the customer prior to dispatch.
2.3 Refunds will be processed via the original method of payment only.
3.1 Delivery of Livestock/Corals within the UK will be made using Royal Mail Special Delivery (RMSD) on a guaranteed next day delivery before 1pm (delivers Tuesday-Saturday only). All other items will be sent via Royal Mail First class delivery service (Monday-Saturday). Delivery dates for all livestock/corals is by prior arrangement only and will be selected by the customer via the website, prior to making payment.
3.2 We are able to offer delivery to most countries in Europe on a Next Business Day. Carrier details and tracking numbers will be provided within the dispatch confirmation email.
3.3 Deliveries outside of the UK may be subject to import/customs duty/taxes imposed by local customs authorities. The company is unable to advise what these charges may be or refund any taxes/charges incurred to the customer.
3.4 In the event the company is unable to meet the delivery date requested by the customer, we will contact you via email to arrange a suitable alternative date.
3.5 Restrictions to UK RMSD service are stipulated by Royal Mail as follows
Delivery by 5.30pm the next working day in the following postcode areas:
AB30 – 39, 41 – 45, 51 – 56
GY9 Alderney (Channel Islands)
HS1, 3 – 9
IV21 – 28, 40 – 49, 51 – 56
KW1 – 3, 5 – 15
KW16 Stromness Town only
PA28 – 38, 41 – 49, 76, 77
PH15, 17 – 26, 31 – 40, 49, 50
We are unable to offer delivery of livestock to the following postcode areas
GY1 Herm (Channel Islands)
GY9 Sark (Channel Islands)
PA60 – 75, 78
KW16 – non Town
PH30, 41 – 44
4.1 The return of livestock is not accepted under any circumstances except for items which arrive dead on arrival (DOA) and fall under the provision of our Live Arrival Guarantee. Should an item deemed to be DOA by the company, a replacement or full refund including standard delivery costs will be offered. To qualify for our Live Arrival Guarantee, the following criteria must be met:
a) Items must be sent on a Royal Mail accepted and signed for on the agreed first delivery attempt
b) Photographic evidence to be provided within 2 hours of the item being signed for, showing the affected item in its original/unopened packaging.
4.2 The return of all other goods (non livestock items) is accepted provided the goods are returned within 14 days in the same condition they were received and are in their original unopened packaging (with the exception of damaged/defective goods which will be accepted in the condition the damage or defected item was received). The company must be contacted prior to the return of any goods at which point the return address for delivery will be provided via email. Upon receipt of goods by the company, a full refund will be given to the original method of payment.
4.3 The company does not accept responsibility for any returned goods, until we have received them at the address provided to you. Once we have received the goods we will email you to confirm receipt and a refund will be processed within 7 working days to the original method of payment.
4.4 Regardless of shipping method chosen by the customer at time of order placement, the company will refund shipping costs at the current standard First Class Royal Mail delivery rate only.
5 Personal Information/Account Registration
5.1 To enhance customer experience and ease of use, some services including promotions or loyalty points, may require the customer to register for an account on the company website.
5.2 Personal Information provided by the customer to the company may include name, address, telephone number and email address. Details will be held and retained by the company on our own database with information given to be used for delivery and order confirmation purposes, as well as future use or reference to order history.
5.3 The company may contact the customer from time to time via email with carefully selected offers and promotions. The customer has the right at any time to request not to receive contact in this way by emailing firstname.lastname@example.org.
5.4 Personal information retained by the company for our sole use and we will never disclose or sell any personal information to third parties for the purposes of marketing.
6.1 Fragging Mad takes the handling of live corals seriously. Safety advice is offered under the ‘Safety’ section of the website and it is highly recommended that further reading is undertaken by The Customer with regards to the handling of Zoanthids/Palythoas. The acceptance of our terms and conditions serves to act as confirmation that the customer and any associated third party to the customer has read and fully understood the information provided.
7 Offers, Promotions and Discounts
7.1 From time to time the company may run various offers and/or promotions. Offers, promotions and discounts cannot be combined during a single transaction.
7.2 All goods returned to the company which form part of an offer or promotion will have the refund processed to the value of the original purchase price paid at the time of checkout, regardless of the sale price indicated on the website when the returned goods are received by the company.