Delivery of Livestock/Corals within the UK will be made using Royal Mail Special Delivery (RMSD) on a guaranteed next day delivery service (before 1pm). European orders will be dispatched via next day courier service (before 18.00). Livestock will only be dispatched once a delivery date has been specified prior to the on-line check out process. For all other items, delivery will be dispatched using Royal Mail Standard delivery service and has a delivery time of 1-5 business days.
The following delivery rates will apply
RMSD - Tuesday to Friday Delivery £10
RMSD – Saturday Delivery £14
European Deliveries - £30
We regret that at this time we are only to dispatch orders within the UK or Europe only.
The return of livestock is not accepted under any circumstances, except for items which arrive dead on arrival (DOA) and fall under the provision of our Live Arrival Guarantee. Should we deem an item to be DOA, a replacement or full refund including delivery costs will be offered. For further details on how to qualify for our Live Arrival Guarantee, please click here.
The return of all other goods (non livestock items) is accepted provided the goods are returned within 14 days and are in the same condition which they were received (in the original, unopened packaging), with the exception of damaged/defective goods which will be accepted in the condition the damage or defected item was received). Please contact us via email prior to the return of any item to enable us to provide a returns address. Upon receipt by the company of the item, a refund will be given to the original method of payment (excluding delivery costs). To request a returns label, please click here. Please note, we are unable to accept any returns which we have not been previously notified about.